Privacy Policy

1. Introduction

Reservation Agent ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered travel planning service.

By using our service, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Contact Information: Name, email address, phone number, WhatsApp number
• Travel Preferences: Travel purpose, destination preferences, budget information, interests, special requirements
• Traveler Details: Number of travelers, ages, special occasions, accessibility requirements
• Business Information: Company name, job title, business requirements (for business travelers)

2.2 Technical Information

We automatically collect certain technical information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, form interactions
• Cookies: Small text files stored on your device to enhance your experience

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To create personalized travel itineraries and provide our AI-powered planning service
• Communication: To respond to your inquiries, send itineraries, and provide customer support
• Service Improvement: To analyze usage patterns and improve our service quality
• Personalization: To tailor our recommendations based on your preferences and travel history
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our service
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you explicitly consent to sharing your information

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data storage and backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services

When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Withdrawal: Withdraw consent for data processing

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Improve our service functionality

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our service.

9. Third-Party Services

Our service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

11. Children's Privacy

Our service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Sending you an email notification
• Displaying a prominent notice on our website

Your continued use of our service after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of South Africa. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of South Africa.